We offer returns and refunds within 14 days of purchase for items that are unused, in their original packaging, and in resellable condition. If you’re not satisfied with your purchase, please contact us within 14 days to initiate the return process.

Please note:

• Certain products, such as sale items, custom items, and gift cards, are final sale and not eligible for return.

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

• We may require photo evidence if an item arrives damaged.

We currently do not offer direct exchanges. If you’re unsatisfied with your item, you may return it within 14 days of purchase for a refund, provided the item is unused, in its original packaging, and in resellable condition. Once the return is processed and approved, you are welcome to place a new order for the desired item.

Please note:

• Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

• Certain items, such as sale items, custom products, and gift cards, are final sale and not eligible for return.

Orders can be canceled within 1 hour of purchase, provided they have not yet been processed for shipping. To request a cancellation, please contact us at hello@bubu-co.com as soon as possible. If your order has already been shipped, we will be unable to cancel it. In this case, you may initiate a return once the item arrives, following our return policy guidelines. Please note that custom and final sale items are not eligible for cancellation.

We offer standard shipping. Most in-stock items are processed and shipped within 1-2 business days. For Ontario addresses, delivery typically takes 2-7 business days once shipped. For items shipped internationally, delivery may take up to 4-5 weeks, depending on the destination and customs processing times. Please check the product page for specific shipping details, as delivery times may vary by item. You will receive tracking information via email once your order ships, allowing you to monitor its progress. Please note that unexpected delays may occur during peak periods or due to external factors (e.g., customs processing, weather).

Yes, we currently offer free shipping on all orders! However, this policy may change in the future. For the most up-to-date information on shipping fees, please check our website or contact our customer service team before placing your order.

If your item arrives damaged or defective, please contact us within 14 days of receiving it. Provide photos of the damage or defect, along with your order details, so we can assist you promptly. Depending on the situation, we will arrange for a replacement or issue a refund, in line with Ontario’s consumer protection guidelines. Return shipping costs for defective or damaged items will be covered by us.

We accept a wide range of payment methods to make your shopping experience convenient. You can pay using all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we support Apple Pay, Klarna, Link, Diners Club, JCB, UnionPay, and CB, offering various options for secure and flexible payments. All transactions are processed securely through our payment system to protect your information.

Yes, we charge sales tax based on Ontario’s Harmonized Sales Tax (HST) regulations. The applicable tax will be calculated and added at checkout.

If you need to update your shipping address, please contact us as soon as possible. We can accommodate changes within 1 hour of order placement. Unfortunately, after this period, we may not be able to modify the address, as orders are processed quickly to ensure timely delivery.

Once an order is marked as delivered, we are not responsible for lost or stolen packages. We recommend confirming a secure delivery location. For issues with lost packages, please reach out, and we’ll assist in contacting the shipping carrier where possible.